If for any reason you are not happy with your purchase, you may return your order within 14 days of receiving the order for a refund. We will refund the purchase amount within 14 days after receiving the return. If you received a free product together with your purchase and you would like to return it, this additional product must be returned as well; otherwise additional costs will be charged. The cost of a return or exchange is at your own expense, including import duties.

Return conditions

Your return should apply to the following conditions:

• All items are in a state that corresponds with normal 'fitting behaviour' – as you would fit in a regular store. When you try them on, stand on a carpeted surface to protect the soles.
• All items are packed in their original and undamaged packaging.
• All original labels and tags are still attached to all items.

We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way, or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Return instructions for EU customers

• Head to our online return portal;
• Fill in your order number and postcal code;
• Select the item(s) you want to exchange and/or return along with the reason(s) and tell us if you wish to receive a refund or an exchange;
• Follow the steps in the portal.
• Please enclose the packingslip/invoice to the parcel. Please ask info@referencstudios.com to provide you these documents when needed.

Return instructions for non-EU customers

We don’t currently cover the cost of returns for our International Customers. Therefore, you can use your local postal service or a courier to send the item back to:

BTS LOGISTICS
ATTN: REFERENC STUDIOS
Kristalweg
Industrieterrein 1
3297 LN Puttershoek
The Netherlands

We recommend using a tracked service and keeping the tracking information handy.

Please add 3 times the invoice on the parcel in a document slide. Please ask info@referencstudios.com to provide you these documents. 

Cancelling your order

To cancel, send a clear statement of your decision to info@referencstudios.com. If your order has already been dispatched when you cancel, you don't need to refuse the parcel: simply receive it and return it following the instructions below.

Exchange

If you want to exchange a webshop order, you must return the original product in the first place. Afterwards, you can place a new order in our webshop.