Shipping policy
Worldwide delivery options may vary. View what's currently available at the checkout.
Shipping times
Once your package arrives at the depot, DHL will send you a new notification about the estimated delivery time. If this doesn't fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery will take place.
Delivery inside Europe and the UK is free of charge (only standard), and includes VAT and all duties.
The Netherlands, Belgium, Germany and Luxembourg
Expected shipping time: 1 business day
Spain and United Kingdom
Expected shipping time: 4 business days
France, Portugal, Austria and Italy
Expected shipping time: 4 business days
Croatia, Romania, Bulgaria, Hungary, Slovenia, Czech Republic, Slovakia, Poland, Bosnia (only Express) and rest of Europe
Expected shipping time: 3 business days
United States and Canada
Expected shipping time: 2 business days
Australia and rest of the world
Expected shipping time: 3-5 business days
For inquiries regarding countries not listed, please contact our Customer Service.
Important information
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.
Shipping exceptions due to holidays
We do not ship orders on the following public holidays:
New Year’s Day (January 1st)
King’s Day (April 27th)
Christmas Day (December 25th)
Boxing Day (December 26th)
Insurance
REFERENC insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by REFERENC.
VAT discount
Customers ordering from outside the European Union will receive a VAT discount of 21% on their order. This is applied at checkout once you have entered your delivery details or when you switch country/currency while browsing on our website.
Customs, duties and taxes
All orders shipped to countries outside the European Union are shipped Delivery Duties Unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties or taxes levied by your destination country.
Unfortunately we cannot calculate these charges prior to your order being placed and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. Please check with your local customs office to determine what these additional costs will be prior to purchase.